Travel Agency Contact and Information


World Travel Agent   Direct Number   Email   Office Hours
Rhonda Smith   (865) 777-1434   10:30 a.m. - 7:00 p.m. CT
Lisa Sette   (865) 777-1612   9:30 a.m. - 6:00 p.m. CT

After hours emergency assistance is available 24 Hours a day for your convenience at the numbers below. Refer to code: S-5CSK when calling. (865) 288-1927 Domestic / International (collect calls accepted). There is a $20 call fee for afterhours, weekends, and holidays (use for emergencies only).

For Concur Travel technical support email (Monday – Friday, 8:00am – 5:00pm ET). Please include a description of your issue and any screen shots of error messages you received.