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Travel Management: Announcements

April 3, 2020

Delta Extends Ability to Rebook Travel for up to 2 Years (more details...)

March 10, 2020

World Travel Coronavirus Update

March 9, 2020

Coronavirus Situation - Systemwide Travel - Bulletin 3

March 6, 2019

To all Tulane Travelers and Travel Delegates:

March 3 message from the provost: There have been many questions about future events, programs, service, and trips. Currently, our best advice is to continue business as normal. All planned activities should continue, with the knowledge that this is a rapidly changing situation; if planned travel is in an impacted area, you should consider your options should travel restrictions change.

Updates from the Travel Procurement Department:

We are in concurrence with the provost’s advice to Tulane travelers. The travel department is working closely with Tulane’s travel suppliers, World Travel agents, and travelers. We will fully support our travelers during this process, please read the updates and recommended procedures below.

If you plan to delay or cancel your trip due to coronavirus concerns, please send the requests to the Tulane travel agent team (contact info below) and copy Laney Armstrong (larmstro@tulane.edu), Tulane’s Travel Manager. Many airlines have altered flight frequencies and capacity to highly affected areas, and some are offering refund/rebooking options. Airline change fees do still apply if trips are changed/cancelled before an airline offers the option at no cost. CDC provides a list of frequently asked questions related to travel - https://wwwnc.cdc.gov/travel/notices/. 

Currently, no refunds or cancellations waivers are being given by the airlines to areas outside the Level 3 risk countries, which are China, S Korea, Italy and Japan. We are monitoring airline cancellations and waiver offers closely, as these policies are changing by the minute. If cancellations are made by the airline, the airline will typically reimburse the airfare cost or allow the full value of the ticket to be used for future travel. Refunds would be applied to the credit card used to purchase the travel. 

  • If the traveler initiates cancellation of the airfare, the value of the ticket, less a change fee, will be available for future use. Basic Economy fares and prepaid hotel rates have multiple restrictions and the full value will typically be forfeited if cancelled by the traveler. The unused ticket, depending on the fare type, may be used for another traveler. Additional name change fees may apply. The recommendation is to wait, if possible, to cancel your airline ticket as the airlines may initiate cancellation and either refund or credit the full value for future purchase. 
  • Hotels will typically allow for cancellation with no charge from 72-24 hours prior to the date/time of check-in. Please check the policy for your hotel. 
    •  Conference has cancelled. The conference may be reimbursing registration, and conference hotel bookings. Airfare is typically not reimbursed by the conference and is the responsibility of the traveler.

Note: if you booked your trip outside of Tulane’s travel policies or with Airbnb, World Travel will not be able to assist with these cancellations. If you need to cancel an Airbnb reservation or a direct booking with a conference hotel, please cancel directly or reach out to Laney Armstrong for assistance, as needed.

We recommend you email cancellation requests to Laney Armstrong, larmstro@tulane.edu, she will forward to the agents and monitor the progress.

February 5, 2020

GBTA Survey: Coronavirus Likely to Cause Massive Disruption to Business Travel... More...

February 3, 2020

American Global Sales Update - As a result of the Presidential Proclamation, the U.S. government has imposed the following entry requirements that take effect on Feb. 2, 2020 after 5 p.m. ET... More...

January 30, 2020

More Airlines Cut China Service Amid Coronavirus Outbreak. More...

January 29, 2020

Delta to Temporarily Reduce U.S.-China Flight Schedule; Continues to Offer Waivers

Delta plans to temporarily reduce the number of weekly flights it operates between the U.S. and China due to significantly reduced customer demand prompted by global health concerns related to the Coronavirus.

The reduced schedule will be reflected on delta.com and all GDS systems beginning February 1 for flights effective February 6 through April 30. To maintain options for customers, the airline will continue to operate from all U.S.-China gateways.

Additionally, Delta continues to offer a travel waiver for customers who wish to adjust their travel plans for U.S.-China flights. The Delta team is proactively reaching out to take care of customers whose itineraries are impacted and will accommodate them on alternate flights.

For access to the travel waiver as well as reaccommodation information, please click on the link below. More..

December 10, 2019

Copa Airlines, Panama’s Tourism Promotion Fund (PROMTUR) and the Tourism Authority of Panama (ATP) have joined to launch a campaign to promote the new Panama Stopover program. The program seeks to encourage the more than six million passengers that travel through Panama each year to schedule time for an extended stop in the Panama up to seven days at the time of ticket purchase, without additional cost in air fare. In doing so, tourists can enjoy two destinations for the price of one.

For more information, please visit: https://www.copaair.com/en/web/us.

 

March 15, 2019

Americans may need a Visa for travel to the EU in 2021

Starting in 2021, United States citizens will be required to undergo a pre-screening and registration process called the European Travel Information and Authorization System (ETIAS) before entering European Schengen-zone countries.  THIS IS NOT A VISA.

IT WILL APPLY TO THESE COUNTRIES: The Schengen area is comprised of 26 countries, including Austria, France, Germany, Hungary, Italy, Portugal and Spain. Currently, Americans are allowed to travel visa-free to these countries for less than 90 days with no prior screening. AT THIS TIME IT DOES NOT INCLUDE THE UK. In a few years, there will be more to it.

Here's how the process works – Each traveler must apply online, which includes filling out personal biometric questions (name, date of birth, etc.), passport information as well as questions about the applicant's health, criminal record and any previous European immigration history.

The application is then checked across multiple databases. If the application is not flagged to be looked over manually, a decision will be reached by the system "within minutes," the site says. If an application is denied, the applicant will receive a reason as to why.

ETIAS authorization costs 7 euros for individuals over the age of 18 and is free for those under 18. It is valid for three years and allows multiple entries. Travelers still can only stay for up to 90 days in a 180 day period.

Despite headlines calling the new screening process a "visa," the U.S. Department of State and the Delegation of the European Union clarified that it is not.

"Neither the #ESTA nor the future #ETIAS (EU equivalent) are visas," the Delegation of the European Union tweeted. "They carry out pre-travel screening for travelers benefiting from visa-free access."

The State Department also tweeted the ETIAS is "not a visa," instead, calling it an "authorization."

 

December 3, 2018

Marriott Starwood Database Security Incident & Now Have a Dedicated Website/Call Center, Free WebWatcher Enrollment

Dedicated Website and Call Center We have established a dedicated website (info.starwoodhotels.com) and call center to answer questions you may have about this incident. The frequently-asked questions on info.starwoodhotels.com may be supplemented from time to time.  The call center is open seven days a week and is available in multiple languages.  Call volume may be high, and we appreciate your patience.

Email Notification Marriott will begin sending emails on a rolling basis starting today, November 30, 2018, to affected guests whose email addresses are in the Starwood guest reservation database.

Free WebWatcher Enrollment Marriott is providing guests the opportunity to enroll in WebWatcher free of charge for one year. WebWatcher monitors internet sites where personal information is shared and generates an alert to the consumer if evidence of the consumer’s personal information is found.  Due to regulatory and other reasons, WebWatcher or similar products are not available in all countries.  Guests from the United States who activate WebWatcher will also be provided fraud consultation services and reimbursement coverage for free.  To activate WebWatcher, go to info.starwoodhotels.com and click on your country, if listed, for enrollment.

Marriott is furnishing a Form 8-K with the SEC attaching a copy of this press release and presenting certain other information with respect to the incident.

* Starwood brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts, Four Points by Sheraton and Design Hotels. Starwood branded timeshare properties are also included.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,700 properties in 30 leading hotel brands spanning 129 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

Contacts: Connie Kim 301-380-4028 NewsRoom@marriott.com

August 3, 2018

Starwood Preferred Guest Program Update

July 30, 2018

Concur Existing ExpenseIt customers are getting an upgrade!

April 18, 2018

Marriott Loyalty Program Announcement [PDF]

October 25, 2017

Real ID Act Information:

https://www.dhs.gov/real-id/louisiana

http://www.wdsu.com/article/louisiana-to-offer-real-id-drivers-licenses-beginning-monday/4370197

September 14, 2017

A New Surprise Airline Fee: The gate-service fee, a charge tied to Basic Economy fares. [PDF]

June 7, 2017

SpotHero discount parking and Uber Business profile info. [PDF]

May 31, 2017

Delta – New Upgrade Policy

Travelers on Delta now can buy upgrades as separate purchases after making reservations. Regardless of where they bought their ticket, travelers can upgrade to Delta Comfort+, First Class or Delta One as an ancillary purchase through the Delta website or the carrier's reservations phone line. They also can use different cards; for example, a traveler whose company policy does not allow upgrades could use a corporate card for the flight and a personal card for an upgrade... more [PDF]

April 25, 2017

Southwest is rolling out a new system effective May 9, 2017.  I recommend that you read the FAQs and understand some of the changes that Southwest will be implementing.

EXAMPLE:  Modifying a fully refundable fare (Business Select® or Anytime) will result in the fare becoming nonrefundable. To ensure your new ticket is refundable, cancel your existing reservation, request a refund of the refundable balance, and create a new reservation. Nonrefundable fares may be applied toward future travel on Southwest Airlines® for the originally ticketed Passenger only.

For more info click here:  https://www.southwest.com/html/customer-service/faqs.html?topic=oneres